Terms & Conditions

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Welcome to Svanluxe. By accessing or using our website https://www.svanluxe.com/, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Eligibility

You must be at least 18 years old to use this website, create an account, or place an order.

2. Account Responsibility

When you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.

3. Products & Services

Svanluxe offers pet-related products, foster care support, adoption assistance, and consultancy services. Product availability, pricing, and service details may change without prior notice.

4. Orders & Payments

All orders placed on the website are subject to acceptance. Full payment must be completed before order processing. We reserve the right to cancel any order due to pricing errors, stock issues, or suspected misuse.

5. Shipping & Delivery

Delivery timelines provided are estimates only. Delays caused by courier services or external factors are not our responsibility.

6. Returns & Refunds

Returns and refunds will be processed according to our Return Policy available on the website.

7. Foster & Consultancy Services

Submitting a foster or consultancy request does not guarantee approval. All such services are subject to availability and suitability assessment.

8. User Conduct

You agree not to misuse the website, post harmful or offensive content, or attempt to disrupt the functionality or security of the website.

9. Intellectual Property

All content on the website, including text, images, logos, graphics, and design, is the property of Svanluxe and is protected by copyright and other intellectual property laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Svanluxe shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.

12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the website after changes constitutes acceptance of the updated terms.