Shipping Policy

Last Updated: 4th February, 2026

At Svanluxe, we aim to deliver your orders in a timely and reliable manner. This Shipping Policy outlines the shipping process for orders placed on https://www.svanluxe.com/.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on Sundays or public holidays.

2. Shipping Locations

We currently ship across India. International shipping may be available depending on the product and location — please contact us for details.

3. Delivery Time

Estimated delivery time (after dispatch):

Metro cities: 3–5 business days
Other locations: 5–8 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, festivals, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you confirm your order. Free shipping may apply on select orders or minimum order values.

5. Order Tracking

Once your order is shipped, we will share tracking details via email and/or SMS (if provided). You can also track your order through your account on the website.

6. Delayed or Lost Shipments

In case of significant delays or if the shipment appears lost, please contact our support team. We will coordinate with the courier partner to investigate and resolve the issue as quickly as possible.

7. Incorrect Address

Please ensure that the shipping address provided is complete and accurate (including PIN code, landmark, and contact number). Svanluxe is not responsible for delays, non-delivery, or additional charges due to incorrect or incomplete address details.

8. Damaged Packages

If your package arrives damaged:

Contact us within 48 hours of delivery
Provide clear photos/videos of the damaged packaging and product(s)
We will arrange inspection, replacement, or refund (as applicable) after verification

9. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.